Job Description

About Accenture:
Accenture is a leading global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

About Entity:
Corporate Functions—including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture’s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.

Job description:
Job Profile:

Content/Knowledge Management will work with a team of individuals who are knowledgeable of content and knowledge maintenance with a balanced mix of Operations, Infra, Technology and other functional services in Accenture, build and enhance content in alignment with Accenture sales strategy and provide related knowledge and quality reviews of content hosted on our portals and repositories which can be effectively used in opportunity related and non-opportunity requests. The following are some of the key responsibilities of the role:

Operations:
1. Management of day to day operations including staffing (capacity management), volume management & tracking and job assignment.
2. Planning for, organizing (as needed) and driving recurring scheduled team calls for overall content management (as needed)
3. Actively review the pipeline of activities and ensure that the prioritization and the proposed deadlines are agreed as per requirements.
4. Responsible for driving and meeting all the agreed SLA’s across support and content maintenance as being agreed and reported via Leadership.
5. On point to provide all raw data for reporting is being sent to PMO team on an agreed and planned schedule, to ensure that accurate and timely reports for leadership is being conducted.
6. Random daily monitoring of various tasks performed by the team to ensure effectiveness of work conducted by the members.
7. Working closely with various teams within Accenture to gather content and perform various quality checks before its added in our repository
8. Review opportunity pipeline and plan the proposal scrubbing and upload strategy

Communications:
9. Scheduling/driving effective and relevant communications for all areas related to Content and Knowledge Management – internally and externally (Accenture)
10. Outline and manage on time content to Communication’s team so all the recurring emails (templates), postcards and newsletters carry effective required topics, being sent on time.

Process & Quality:
11. Conduct, document and carry out robust quality review process across content support requests deliverable as well as the maintenance of content management tool standard assets.
12. Ensuring the content asset leads meet their agreed quality and timeline for audit cycles as per the agreed content maintenance calendar schedule. Owner of the content maintenance calendar.
13. Active ongoing ownership of the Meta-data schema inventory for the content management tool. Contributing, reviewing and approving all changes to be made to the Meta-data schema inventory.
14. Ensuring all content integration documents (latest approved versions) across Operations, People, Process, Technology and Strategy to be uploaded on the team’s internal share point site.
15. Ensure that ad hoc active check on the quality of content asset landing pages are made randomly to catch user experience issues, navigation problems, text/language inaccuracies etc…

People:
16. Active interface with SPOCS/Champions/Leads of all other teams/groups/organizations that Content Management interfaces.
17. Active interface involves being on scheduled calls and conducting meetings to streamline and strength current relationship.
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Qualifications

Strategy:
18. Active engagement with our users and stakeholder so new updates can be identified to contribute into content management tool. Meet agreed target for monthly contributions
19. Track, monitor and improve (drive adoption & expansion) of usage of content management tool standard assets. Flag off root cause and identify solutions to improve content usage across assets.
20. Develop plan to help improve each content asset into the next level. Requires surveying users, understanding how to improve the asset to suit user groups across technology & functionality.
21. Working in sync with Accenture Operations Sales Strategy to develop new and latest content.
22. Active participation and close working with Offering and Capability Leadership to understand changing content requirements and set forth Content Development Strategy accordingly.

The Content Management Expert is responsible for the, day to day operations, providing Content support (as needed), collaborating with Other Accenture teams and maintaining Content and Knowledge Management tool
Educational Qualification

Must have: Minimum Graduate in any stream

Good to have:
Postgraduate in any stream

Language Expertise
Proficient (written and verbal) in English and Portuguese Language

Skills & Work Experience












Must have:
• 6-8 years experience in content management
• Excellent project management skills
• Excellent Analytical and Excel skills
• Good understanding of Content creation requirements and driving content collection, tagging, classification of content
• Knowledge of various Content Management tools. Good understanding of Proposal management and build,
• Must understand IT outsourcing landscape

Other requirements

Must support working hours for the supported Market Unit or other business area
Must be flexible with work hours according to shifting business needs
Must have excellent internet connectivity and distraction-free environment for working at home, in accordance with local guidelines
May be required to travel


CALL TO ACTION:

If you have a desire to help the world's leading companies and governments, now's the time to join the world's largest and most diversified group of technology, business process and consulting professionals. Be part of a dynamic team of collaborative experts, and help us improve the way the Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law"

OUR COMMITMENT TO YOU:
You’ll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you’ll have the opportunity to develop valuable industry-specific expertise.
o The scale of our capabilities and client engagements—and the unique way we innovate, operate and deliver value—will give you the opportunity to deepen your existing skills even as you help create the latest technology trends.
o You’ll have access to leading-edge technology.

CALL TO ACTION:
If you have a desire to help the world’s leading companies and governments, now’s the time to join the world’s largest and most diversified group of technology, business process and consulting professionals. Be part of a dynamic team of collaborative experts, and help us improve the way the world works and lives.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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