Job Description

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Capability Network:
Capability Network is a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Approximately 3,000 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement out in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.
Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly-specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit www.accenture.com/capabilitynetwork.

Practice Overview:
The Customers & Channels Capability is aligned to the Capability Network division of Accenture and works with our client’s services organization. The team provides transformation services across five key offering namely Digital Servicing, Retention and growth, Field Services, Contact channels and Service Operations. These services help our clients optimize their cost to serve and improve revenue per customer.
The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages this diversified skills to deliver projects that helps drive quantifiable value to our clients.
We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

Skill Overview:
Candidates need to have:
• Good understanding of contact center technology landscape.
• An understanding of AWS Cloud platform and services with Solution architect skills.
• Deep expertise on AWS contact center relevant services.
• Sound experience in developing Amazon Connect flows and Lex bots
• Deep functional and technical understanding of APIs and related integration experience
• Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms

Skill/Operating Group Cloud CC Level Analyst/Consultant
Location Bangalore/Gurugram/Pune
/Chennai/Hyderabad Travel Percentage Expected Travel could be anywhere between 0-100%
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Qualifications

Principal Duties and Responsibilities: • Work on creating business case for journey to cloud, cloud strategy, cloud contact center vendor assessment activities • Work on creating Cloud transformation approach for contact center transformations • Work along with Solution Architects for architecting cloud contact center technology with AWS platform • Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect • Work on innovative assets, proof of concept, sales demos for AWS cloud contact center • Support AWS offering leads in responding to RFI’s and RFP’s Qualifications: • Bachelor’s degree in related field or equivalent experience Experience: • Minimum 2-9 years of experience in delivering software as service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution • Hands-on experience working on the design, development and deployment of contact center solutions at scale. • Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe • Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java • Experience in setting up cloud instances, account / users with security profiles and designing applications • Experience in taking a leading role for building contact center applications that have been successfully delivered to customers Key Competencies and Skills: The following characteristics are sought: • Understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. • Help the team to implement the solution, sell, deliver cloud contact center solutions to clients. • Excellent communications skills • Ability to develop requirements based on leadership input • Ability to work effectively in a remote, virtual, global environment • Ability to take new challenges and a passionate learner Additional Information: Flexibility to be based in Bangalore or Gurugram or Pune or Chennai or Hyderabad and travel when required Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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