Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :Application Support Engineer
- Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Management Level :9
- Work Experience :6-8 years
- Work location :Bengaluru
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : 1-Responsible for managing the Configuration Item Database for Compute Tower 2-Design and maintain Compute Dashboards : RU, Operational Dashboards, Server Availability SLA, Server Build SLA 3-Be part of design or expectation setting discussion with other team for the inputs required to manage Compute CMDB database 4-Produce monthly Compute inventory snapshots, using Servicenow Power BI 5-Maintain and publish tech debt dashboard 6-Connecting Power BI to Analysis ModelAAS, SSAS and build measures
- Technical Experience : 1-Broad knowledge of IT technologies including: Windows, Linux, VMware, Virtualization technologies MS SQL, Oracle, MS SharePoint, WAN, LAN, and SAN, NAS and storage technologies2-Understanding of global server architectures and planning for systems with large-scale infrastructures design, over multiple global locations 3-2to3 yrs hands on experience in Power BI tools using Servicenow Data extraction 4-Capacity Management methodologies based on ITIL principles 5-Project Management skills
- Professional Attributes : 1-Excellent communication and organization skills 2-Proven track record in all Service Management processes IM, PM, CM,etc 3-Self-motivated achiever who gains satisfaction from providing excellent customer service 4-Knowledge of the IT infrastructure hardware,Compute 5-Ready to work in 24 x7 shifts
- Educational Qualification : BE any graduation of 15 years
- Additional Information : Proficient in Microsoft Word, Visio, Excel, Power Point and Power BI
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