Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role :Tech Delivery Subject Matter Expert
  • Project Role Description :Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Bengaluru
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : A Troubleshooting of IP devices, IP Network faults in Fronthaul, Midhaul and backhaul network within allocated time window B Troubleshooting of issues escalated by Customer support team within associated SLAs C Troubleshooting escalated services issues within associated SLAs D Raising Trouble Tickets with OEM / 3rd party vendors for fault / problem resolution E Follow Guidelines of team best practices and technology aspects to improve productivity F Honoring Operational SLAs for allocated shift

    • Technical Experience : 1 Responding in real time to Incidents/Faults escalated by Monitoring / L1 Fault Management Teams that require an additional level of knowledge/expertise to resolve or provide a work around within the agreed upon target 2 Cooperate with Incident Management team in the War room during the Emergency P1/P2/P3 Incident Handling process and provide inputs regarding the technical aspects of the case for Incident Report preparation post outage resolution

    • Professional Attributes : a Should have experience in working in a dynamic environment, following agile methodologies and leading a team of 4-5 people b Should be excellent in communication, analytical skills, presentation skills, ability to multitask and handle changing priorities

    • Educational Qualification : Bachelors Degree in Electronics/Communication Engineering

    • Additional Information : Shift Operations


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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