Job Description

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

About Capability Network

Part of Strategy & Consulting, the Capability Network is a global distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Over 3,500 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement Accenture’s in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information, visit www.accenture.com/capabilitynetwork.

Job Summary:
• Minimum Two to six years of design and application experience implementing multichannel self-service/IVR and omnichannel orchestration routing on PureConnect/PureEngage/PureCloud suite
• Functional and hands-on experience on voice and non-voice (SMS, email, chat, etc.) applications solutioning using Interaction Designer/Interaction Attendant or Genesys Composer
• Experience in designing and implementing key business processes in the domain of customer services
• Experience in Genesys PureConnect administration and application development using Interaction Designer
• Experience in Genesys infrastructure (including but not limited to PureConnect IC, Media Server, Reporting, Dialer, Workforce Management, PureConnect ISR/TTS, Interaction Feedback and Interaction Analyzer)
• Experience in leveraging Genesys product solutions to automate customer service processes like task routing, interaction routing, CTI, reporting, etc.
• Experience in implementing Genesys Interaction Connect or Genesys Interaction Desktop or CRM (SAP, Salesforce) integrated desktop
• Experience in Web Integrated Orchestration applications integrating with AI for Natural Language Processing
• Experience in cutting-edge technologies including Bot, AI and RPA systems will be a plus
Experience in auxiliary systems such as Workforce Management, Recording or Virtual Hold will be a plus


Qualifications

Bachelor’s degree in related field or equivalent experience

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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