Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
About Capability Network
Part of Strategy & Consulting, the Capability Network is a global distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Over 3,500 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement Accenture’s in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information, visit www.accenture.com/capabilitynetwork.
Strategy Capability Network Videos:
Video title External link
Accenture Capability Network https://www.youtube.com/watch?v=-92pvOH1d_k
Accenture Capability Network Sales and Customer Service https://www.youtube.com/watch?v=bGqy8Wrlkdg
Accenture in One Word https://www.youtube.com/watch?v=t1Fo8uNWZ-0
The Customer Sales & Service is a functional team aligned to the Capability Network division of Accenture and works with clients across their marketing, sales, and services department. The team provides transformation services across three key offerings namely Living Marketing, Connected Commerce, and Next Generation Customer Care. These services help our clients becoming living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve finally improving revenue per customer.
The team is comprised of individuals who have an in-depth understanding of marketing, sales, and services function and span across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.
We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.
• Minimum of 3 years of experience in design, development, deployment & testing of speech and DTMF IVR applications in Avaya Oceana Contact Center platform
• Experience in Avaya Orchestration Designer for building modular structured IVR applications leveraging reusable modules as well as complex self-service applications involving webservices and database integrations
• Experience in Avaya Experience Portal management and configurations
• Experience in building Vectors for skill based call routing solutions
Good to Have:
• Basic understanding of Avaya Contact Center architectural components, AEP, MPP, OD, Session Manager, Communication Manager(ACD), Application Server, ASR, TTS etc
• Experience in building outbound solutions using Avaya Proactive Outreach Manager
• Experience in Avaya solutions such as Callback Assist and Survey Assist for providing advanced customer experience
• Knowledge in Avaya Breeze Platform and the Breeze Snap-ins Context Store, Engagement Designer & Work Assignment
Skill/Operating Group AVAYA [CS&S] Level Analyst/Consultant
Location Bangalore Travel Percentage Expected Travel could be anywhere between 0-100%
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Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.