Job Description

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

About Capability Network

Part of Strategy & Consulting, the Capability Network is a global distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Over 3,500 consultants are part of this rapidly expanding network, providing specialized and strategic industry and functional consulting expertise from key locations around the world. Our Capability Network teams complement Accenture’s in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information, visit

Job Summary:
• Minimum 2-7 years of experience in architecting contact center as a service model with Amazon Connect and auxiliary AWS services
• Experience in participating in AWS Cloud transformation initiatives for mid to large scale organizations
• Proven ability towards assisting business in creating cloud operating model, Customer experience design, Cloud business case, Customer journey mapping etc
• Working Knowledge of cognitive service such as Amazon Connect, Amazon Lex, IBM Watson, Google Dialog Flow, Twilio Flex etc
• Working Knowledge of AWS AI and ML services relevant to contact center
• Working Knowledge of creating AWS landing zones, Control towers and Devops services
• Good to have AWS Solution Architect associate certification

Delivery workstream:
• Minimum 2-7 years of strong hand-on experience with AWS customer management related services.
• Strong Hands on experience with Amazon Connect – Amazon’s Contact Centre offering
• Hands on experience with any of cognitive service such as Amazon Lex, IBM Watson, Google Dialog Flow
• Hands on experience with AWS Artificial Intelligent services like Transcribe, Comprehend, Kendra etc
• Hands on experience with AWS messaging services like pinpoint, SES, SNS ectc
• Strong hands on experience with lambda development with atleast one of the programming/scripting languages such as Node.js, Python, Java
• Working Knowledge of creating AWS landing zones, Control towers and Devops services
• Good to have AWS Solution Architect associate certification
• Experience in setting up cloud instances, account / users with security profiles and designing applications


Qualifications: • Bachelor’s degree in related field or equivalent experience • MBA is good to have

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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