Job Description

Responsibilities / Authorities
• Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
• Ensure security verifications are carried out per company policies and procedures
• Resolve customer queries, ensuring that a high standard of customer service is maintained
• Place outbound calls to customers when required in line with Client / Company guidelines
• Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs.
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep process, technical, operational and sales knowledge (of self) maintained / updated
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
• Report all technical equipment (computer, phone, network) issues to team leader
• Perform other duties commensurate with the post as per Client and Management guidelines
Unique Knowledge & Skill Requirement
• Good customer service skill with neutr

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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Educational Profile • Any graduate from Govt. recognized universities • 10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities • 10+2 Under-graduates with minimum 6 months prior International call center experience preferred • 10+2 Under-graduates with minimum 6 months prior any industry experience acceptable • Trainer score of 4,3,3,3 • Other criteria as decided by Business - defined in Silverback Hiring Criteria document

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