• Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
• Ensure security verifications are carried out per company policies and procedures
• Resolve customer queries, ensuring that a high standard of customer service is maintained
• Place outbound calls to customers when required in line with Client / Company guidelines
• Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs.
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep process, technical, operational and sales knowledge (of self) maintained / updated
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
• Report all technical equipment (computer, phone, network) issues to team leader
• Perform other duties commensurate with the post as per Client and Management guidelines
Unique Knowledge & Skill Requirement
• Good customer service skill with neutr
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at firstname.lastname@example.org immediately.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Jobs Near You
SAP SD/OTC Technology Consulting - Senior Manager
Business & Technology Integration
Salesforce Developer (Lightning) - Accenture Technology
USA PA - Berwyn
Associate Manager – Berwyn, PA
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.