• Understand and address the needs of sales, marketing, digital and customer service functions of an organization
• Conduct research on market and customer needs for A&D clients
• Define value propositions, channel and customer sales and engagement strategy, and operating model for A&D Clients
• Design and deliver differentiated service experiences and related servicing operating model that enables growth, strengthen engagement and increase retention
• Define overall plan and roadmap for customer experience transformation
Job Title – Consultant
Background and experience
• 4 to 7 years years of working experience in the conulting domain and/or from sales/marketing or strategy function role in leading organizations for Aerospace & Defense Clients.
• Proven track record of leading projects, including reporting to C-suite and steering committees
• Excellent skills in Microsoft office; comfortable with creating analysis and presenting compelling recommendations
• Experience with market leading customer technologies such as Salesforce, Microsoft, Oracle, Adobe etc. is desired
• Excellent written and oral communication skills in English
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