Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture | Let there be change
We embrace change to create 360-degree value

  • Project Role :Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Pune
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : a Responsible for Level 3 EUC operations support, and Advanced troubleshooting on the Wintel platform, hands on for any issues at the OS level b Should be able to perform Debugging using Packet, Kernel, Hardware Level Analysis c Administer to handle Sev1 and major incidents and provide a resolution within SLA, administration of business practices to create efficiency within an organization d Manage problems caused by information technology infrastructure errors to minimize their adverse impact

    • Technical Experience : a Should have strong knowledge on Endpoint Security products like Bitlocker, MBAM, SecureWeb, Beyond Trust PM, DLP, NexThink, Autopilot Intune, SCCM/MECM, Windows Defender etc b Should possess knowledge on Pulse Secure VPN, AOVPN and Cisco VPN c Should possess knowledge on DiskWipe tools like Blanco d Should possess knowledge on Scripting on VBS, PowerShell, and batch files for supporting e Strong knowledge of the image deployment tools like MDT, WDS, SCCM, IPU, Symantec, etc for windows 10

    • Professional Attributes : a Ability to identify, communicate issues and risks to the management to facilitate timely resolution on a pro-active basis b Plan and deliver legacy infrastructure transformation and migration to drive next-generation business outcomes c Ability to work under pressure and single handedly

    • Educational Qualification : BE/BTech Engineering graduate or MCA and having Microsoft/ITIL certifications

    • Additional Information : Familiar experience in ITIL - ITSM, Service now, PowerBI, PowerApps and Other management tools


15 years of full time education

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