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ATIS_Desktop Administrator Professionals

Job Location: Bengaluru

Job Number: 4485

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
    
     Job description:
    
     Role : Infra Tech Support Practitioner
    
     Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
    
     Must have Skills : Desktop Management
    
     Job Description Additional Comments :
     New Client: XLC
     - Image Management, Patch Management, Software Packaging & Distribution, and Product Strategy Engineering Support
     - Qualify escalated problem tickets as Level 3 desktop management tickets (e.g. global systemic or chronic issues for workstation hardware and software, or widespread and time sensitive issues such
     - Provide support for addressing and managing Level 3 problems associated with the standard workstation software images and base software components
     - Provide support for addressing and managing Level 3 problems associated with the standard hardware devices and components that comprise the standard desktop hardware
     - Coordinate the remediation of Level 3 desktop management problem tickets with other delivery organizations, client or third party operators for remediation and resolution
     - Coordinate the remediation of Level 3 desktop management problem tickets with vendors and third party OEMs for remediation and resolution
     - Contact OEM support and use the current maintenance.
Full Time Graduation

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