Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :Product Owner
- Project Role Description :Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.
- Management Level :6
- Work Experience :15-18 years
- Work location :Bengaluru
- Must Have Skills :ServiceNow IT Service Management
- Good To Have Skills :Servicenow Tools Administration
- Job Requirements :
- Key Responsibilities : a-Configure Workflows in the ServiceNow platform b-Ensuring service support delivery like 1st 2nd 3rd line support for all incident and problem related activities for the service c-Resolving ad hoc challenges including break fix d-Work with release/version upgrades - Hands-on on serviceNow - Should have good knowledge of SN architecture
- Technical Experience : a-Good understanding of ServiceNow Development Platform including, but not limited to, ITSM, Change Management, Custom Development, etc b-Minimum 3 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR - Should have good knowledge of custom s
- Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum - be able to direct the team on arch and design aspects
- Educational Qualification : a-Bachelors Degree in Computer Science/IT/Engineering or related field
- Additional Information : Trained: ServiceNow ITSM Fundamentals Trained: Fundamentals, HR ,Scripting Mandatory:ServiceNow CSA
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