Job Description

Job Summary:-Coach line managers and career counselors enable them to guide employees facilitate engagement people programs and activities. Provide advisory support to executives. Manage employee life cycle activities i.e. employee orientation integration and engagement activities annual performance management PIP and associated compensation processes. Develop and execute employee satisfaction initiatives. Handle employee concerns and queries by promoting HR contact center as first point of contact. Key Responsibilities Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role. Overall • Adapt communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes • Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy • Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources technology and maximization of workforce • Provide feedback and input for improvement of all programs processes and policies and accountable for driving consistent standardized and effective service delivery within Employee Relations Internal Controls and Compliance Learning Transitions and Records and Document Management. • Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes • Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU • Serve as a main point of contact and manage relationships with stakeholder group and key individuals • Resolve any escalated issues and risks • Facilitate team work and process integration across the team • Lead team of People Advisors and Client Account HR Leads as required • Ensure career planning and development for employees • Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy • Deliver employee Orientation and Integration • Execute key HR processes within Field HR i.e. performance management exit management grievance management and career moves through internal Role posting • Coordinate deliver prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams • Ensure optimal deployment of Field HR talent across all Diamond or Global or Foundation clients and that the HR teams aligned to these clients are delivering services effectively • Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites • Plan and deliver training coaching and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level • May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination delivery employee satisfaction prioritization and escalation for HR activities related to mobility services at a global level. Should be open to work till 12:30 – 1:00 AM • Should be ready to work from M2Objectives The performance objectives shown below are specific to this role. If you are in this role these objectives will appear in myPerformance as a starting point for setting your objectives using the 3+1 objectives setting approach. Within myPerformance you will select three focused objectives from this list where you can make the most significant contributions to the business–one for each leadership contribution area .Value Creator People Developer Business Operator.–plus one objective for your professional growth .anything you want to achieve outside your daily responsibilities to develop yourself.. Value Creator • Establish self as expert or key contributor • Increase client or customer or user satisfaction • Make or propose improvements to work products services or processes Business Operator • Comply with Accenture standards procedures and policies • Coordinate or implement a key initiative process or change • Meet deliverable requirements or service level measures or specific targets • Reduce or Manage risks to tasks activities or projects People Developer • Build skills .self or others. needed to execute responsibilities • Effectively coach or counsel others and provide feedback to improve performance • Maximize individual or team productivity to build or maintain a high quality team • Promote teamwork and a positive work environment


Qualifications

MBA in HR

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