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- Project Role :Cloud Operations Engineer
- Project Role Description :Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution. Manage incidents with a focus on service restoration. Act as operations support for all compute, network, storage, security, or automation incidents /requests. Manage rollout of patches and release management schedule and implementation.
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Gurugram
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : 1 Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement 2 Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention 3 Monitoring the infra using various tools and calling out the resolver group 4 Working on various Processes IM, PM, CM etc
- Technical Experience : 1 Technologist constantly upgrades his technical, process to understand and interpret the issue to the Technical team 2 Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement 3 Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
- Professional Attributes : 1 Incident management and usage of ITSM 2 Excellent communication skills, with neutral accent 3 Excellent written communication skills with email etiquettes 4 Good problem solving and analytical skills 5 Ability to remain calm and courteous in period of stress
- Educational Qualification : 1 Bachelors degree or 3-year diploma
- Additional Information : 1 Predominantly Voice Interaction support and through email, chat 2 24x7 Support
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