Job Description

Generating reports and exporting data into MS Excel
Determining target customer list
Create, launch, and send survey
Extract results and update Excel file
Compile and provide final results
Provide final action and closure
Pull report and synchronize daily work log and filter action-able items
Contacting customers by phone
Contacting customers by email
Identify process improvements
Must be proactive and must initiate steps to strengthen process procedures
Drive issues to resolution and good problem-solving skills
Recommend process improvements
Provide timely status and feedback to the management
To ensure that daily targets are met, and quality is maintained as per SLA / operations metrics
Process as per Desk top procedure guide and timely escalation of issues to the Supervisor

Active participation in team meetings & coordination with team lead / team members
Ability to work effectively in a team environment

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Qualifications

Graduate

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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