Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role : Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work Location : Bengaluru
  • Must Have Skills : SailPoint IdentityIQ
  • Good To Have Skills : Identity and Access Management, Identity and Access Management, Identity and Access Management
  • Job Requirements :

    • Key Responsibilities : 1:Performs second level support of problems identified and aims to resolve If escalation is required, will document all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues 2:Monitoring and investigating alerts Assisting senior members in providing administration, testing maintenance and support for the IAM infrastructure and environment

    • Technical Experience : 1:Working experience with Microsoft Exchange and O365 2:Working experience with Azure technologies like Azure AD, Azure MFA 3:Working experience with MS SQL 4:Past monitoring experience using Microsoft SCOM 5:Knowledge of Symantec VIP or any other multifactor authentication 6:Certificate PKI Knowledge 7:ITIL Foundations Certificate or similar training

    • Professional Attributes : 1:Strong analytical, troubleshooting and problem-solving skills 2:Good priority management skills 3:Strong communication and collaboration skills 4:Ability to facilitate knowledge transfer within team and outside customer groups 5:Ability to install and use a variety of software applications

    • Educational Qualification : Bachelor degree in related field
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    Qualifications

    15 years of full time education

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    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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