Job Description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:

• Lead teams to deliver projects for global clients and be responsible (with minimal supervision) for:
• Convincingly presenting solutions to customers - especially in an unstructured and ever-changing client environment.
• Gathering business requirements from client stakeholders via interactions like interviews, workshops and through review of existing documentation
• Understanding customer needs and translating them to business requirements (business requirement definition), business process flows and functional requirements –thereby acting as an interface between business and technology teams
• Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders.
• Ability to analyze data and determine key trends and develop appropriate and relevant recommendations for the client

Practice and Business Development:
• Support global sales team to identify, solution for and win EaaS opportunities
• Build EaaS offering capabilities, training and GTM collaterals


• 8-10 years of progressive experience in Management Consulting or in High tech industry (for the latter, we are looking for SMEs in renewals and/or customer success)
• Good understanding of pricing & engagement models, contracts & service levels, customer success and renewals best practices, operations & support management for CMT clients
• Assessment of as-is operating model for customer success across the dimensions of customer on-boarding, customer support, adoption, account management and renewals
• Designing of targeting operating model for Customer Success including customer experience and journey mapping, organization design and GTM strategy
• Define transformational initiatives and design implementation plan from customer acquisition to renewals including customer training, professional services packages design, customer support channels and tools, adoption improvement, churn management, up-sell/cross-sell opportunities and retention rate reduction
• Drive Customer Success/Renewals transformation programs with experience in value tracking & reporting, metrics & KPI design, business case, SOPs, project management, governance and PMO

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More


MBA from a Tier 1B-school is essential

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All