Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
• Candidates need to have an understanding of configuring Genesys PureCloud, PureCloud BYOC Cloud, BYOC on-prem solution
• Sound experience on developing flows using Genesys Architect
• Deep functional and technical understanding of APIs and related integration with external NLU services
• Exposure to NLU engines and Genesys cloud integration with AI platforms like Google CCAI, Dialog flow, Amazon Lex etc
• Functional and technical understanding of building API based integrations with Salesforce, MS Dynamics, Bot platforms
Skill/Operating Group Genesys [C&C] Level Delivery Analyst, Delivery Senior Analyst, Delivery Specialist, Delivery Associate Manager
Location Bangalore Travel Percentage Expected Travel could be anywhere between 0-100%
Qualifications: • Bachelor’s degree in related field or equivalent experience.
Experience: • Minimum 1 to 4 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Routing on Genesys PureConnect/PureEngage/PureCloud suite.
• Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer
• Experience in Genesys PureConnect administration & application development using Interaction Designer
• Experience in Genesys Infrastructure (including but not limited to PureConnect IC, Media Server, Reporting, WFM, Dialer, Genesys WFM, PureConnect ISR/TTS, Interaction Feedback, Interaction Analyzer)
• Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
• Experience in implementing Genesys Interaction Connect or Genesys Interaction Desktop or CRM (SAP, Salesforce) integrated Desktop
• Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing
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