Job Description

"• Responsible for Monitoring/Managing the Multi Client Teams, delivering recruitment requirements

• Manage Staffing Sufficiency and Scheduling of Resources to ensure the processes/Teams meet contractual and customer experience requirements.

• Monitor Team workloads to optimise productivity, revenue generation and value add to the client and HR BPO Services

• Ensure Teams are trained to deliver contractual requirements and also to achieve operational excellence.

• Understand client policies and strategies in one's own Service Component

• Manage internal/external counterpart relationships.

• Analyse MIS to monitor service and initiate improvements by practicing Operational Excellence

• Prioritize own activities and assist Asst Managers / Team Leads as needed in order to meet client expectations.

• Responsible for Implementation and Establishing of Quality Assurance SOP, Develop Training Plans and Content, Deliver Training to improve process and resources.

• Identify, Recommend and Implement process improvements.

• Work with clients and Team to resolve complex and high level cases.

• Provide input for potential new business opportunities and development of existing product and service to improve revenue/cost to serve opportunities.

• Responsible for Asst Manager/ Team Leads Performance Development, Career Counseling and Over all Development as people Managers

• Responsible for implementation of organizational initiatives within own teams and across the Service factory.

• Prepare and deliver presentations to internal and external clients.

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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