Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : a-Configure Workflows in the ServiceNow platform b-Ensuring service support delivery like 1st 2nd 3rd line support for all incident and problem related activities for the service c-Resolving ad hoc challenges including break fix d-Work with release/version upgrades
- Technical Experience : a-Good understanding of ServiceNow Development Platform including, but not limited to, ITSM, Change Management, Custom Development, etc b-Minimum 3 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR
- Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
- Educational Qualification : a-Bachelors Degree in Computer Science/IT/Engineering or related field
- Additional Information : Trained: ServiceNow ITSM Fundamentals Trained: Fundamentals, HR ,Scripting Mandatory:ServiceNow CSA
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.