Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : a-Configure Workflows in the ServiceNow platform b-Ensuring service support delivery like 1st 2nd 3rd line support for all incident and problem related activities for the service c-Resolving ad hoc challenges including break fix d-Work with release/version upgrades
- Technical Experience : a-Good understanding of ServiceNow Development Platform including, but not limited to, ITSM, Change Management, Custom Development, etc b-Minimum 3 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR
- Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
- Educational Qualification : a-Bachelors Degree in Computer Science/IT/Engineering or related field
- Additional Information : Trained: ServiceNow ITSM Fundamentals Trained: Fundamentals, HR ,Scripting Mandatory:ServiceNow CSA
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