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CN - Strategy - MC – C&C Services – Cloud - 11

Job Location: Bengaluru

Job Number: 41545


- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:

• Would be responsible for assessments of Cloud Contact Center provide solution recommendation especially linked to Cloud Contact Centre Service work with the cloud contact center vendors and Accenture teams to respond to RFI’s and RFP’s and support manage delivery

• Experience:
• Minimum 4-5 years of experience in delivering software as service or platform as a service projects related to cloud CC service providers such as Amazon Five9 Genesys .and ININ. or Nice or any other cloud solution.
• Solution Design in Cloud .Private or Public or Hybrid. Environments Server Virtualization Datacenter Consolidation Cloud Operations or Orchestration and Team Leading
• Must be Cloud Solution certified
• Aware of one of the programming or scripting languages such as Node.js Python Java C# or .net
• Experience in setting up cloud instances account or users with security profiles and designing applications
• Familiarity and or or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus
• Designing highly available applications with responsibility for infrastructure robustness including networking communications server hardware and storage Application server and or or network security
• Good to have knowledge of AWS cloud solutions services such as Lex Connect Kinesis Redshift S3 CloudFront.
Good to have exposure to Amazon Connect – Amazon’s Contact Centre offering.
• Bachelor’s degree in related field or equivalent experience• MBA is good to have

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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