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Executive AST

Job Location: Bengaluru

Job Number: 41066


- Job description

The Executive Support Associate is responsible for providing executive support to various executives with complex organizational responsibilities. He/She independently completes assigned non-routine tasks to meet goals and may work in a team environment. The level of support requires a good understanding of the executives’ organization, along with the business knowledge to communicate and work effectively with the executive’s organization and clients. He/She may serve as the primary support and act as a liaison between the executives and his/her organization. In some cases and within pre-agreed limits, he/she may also act as the executive representative. In locations with medium to large numbers of Executive Support Analysts/Analysts, this role may also coordinate the activities of his/her Executive Support team.

Key Responsibilities:

Arrange and coordinate meetings/conferences in liaison with the Meeting and Events Planning team when applicable. Handle routine and non-routine logistics (e.g. contact meeting participants and coordinate responses, compose meeting materials and follow-up correspondence with input and review by Executive). Follow up on action items and report status to Executives/meeting attendees. Provide local, on-site support as appropriate.
Coordinate work with third-party suppliers – both internal and external – to address support needs and issues on behalf of the executive.
Arrange conference calls, video conferences or data conferences occasionally involving a global audience.
Assist with miscellaneous complex administrative tasks (i.e. locate and complete standard Accenture forms, provide invoicing and accounts reconciliation support, maintain voicemail/email distribution lists).
Keep current and be knowledgeable on Accenture’s tools and technology. Educate executives on new and existing technology / processes in order to support Accenture’s overall strategy.
Develop relationships with executives’ clients and their Executive Support Analysts.
Record and monitor work requests into the tracking tool in a timely manner according to local capabilities and guidelines.
Anticipate travel needs of executive and independently coordinate complex travel arrangements, typically involving multiple changes and destinations based on understanding of executive’s availability and obligations. Support with travel documentation and procedures (itineraries, visa/passport procedures).
Manage potential complex calendar / diary activity, including coordination of appointments for executives as well as extensive rescheduling. Keep executives informed as needed.
May provide telephone support (i.e. answer calls promptly and courteously). Act as executives’ representative to independently handle calls.
Maintain contact and email distribution lists.
Demonstrate ownership of requests to ensure customer needs are met; seek to exceed expectations of customer.
Maintain all relevant documentation, especially the various customers’ profiles.
Demonstrate proficiency of all administrative support applications and processes [*].
Identify and proactively communicate potential issues to leadership.
Work as a cooperative and collaborative member of a high performing team.
Identify, resolve or escalate conflicts with sensitivity and tact.
Support your team’s and Accenture’s strategic plans communicated to you by your leadership.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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