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country Controllership Associate

Job Location: Mumbai

Job Number: 40923


- Job description

Accenture Enterprise Enablement (AEE) is a shared services arm within the Corporate Functions across the globe. AEE is presently 5000+ strong team spread in 7 global locations i.e. Buenos Aires, India, Manila, Dalian, Dublin, Prague and USA. AEE Sales and Operations teams works very closely with Accenture Sales organization and supports all Growth Platforms and Operating Groups. The team is responsible for all kind of sales operations and finance support required for an efficient sales operation. The team provides sales and pipeline data support, works as a PMO to the sales leads and drives sales operations initiatives including sales reviews, business review prep, reporting, analysis, cleansing, finance support, BD monitor and review.

Corporate Functions—including Human Resources, Finance, Legal, Marketing and Communications, and Workplace Solutions--offers the essential expertise that enables our more than 394,000 employees to deliver high performance to our clients. Be the engine that powers Accenture, a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the Fortune 100, and governments around the world.
The SAS uses functional knowledge in AEE and work experience in T&E to resolve employee/Vendor inquiries. They will also be responsible to resolve calls with a focus on service excellence and professionalism.
Key Responsibilities:
• Serve as a key resource for information on all T&E related queries, processes and procedures (e.g., Vacation balance, Expense clearance, payout etc.)
• Written and spoken skills in German language.
• Remain updated with latest Process related updates.
• Continuously improve call handling skills, systems knowledge, and communications skills
• Perform any projects/activities assigned by the Team Lead / Manager
• Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
• Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation.
• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
• Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
• Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc. based on analysis of calls received from employees

Knowledge and Skills Requirements:
• Provides clients with accurate and useful guidance on T&E related queries.
• Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
• Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
• Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
• Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
• Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration
• Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps
Other Requirements:
• Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands.
• UK shift timings. 9 hours shift between 12PM – 12: AM. Saturday and Sunday f

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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