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country Controllership Associate

Job Location: Mumbai

Job Number: 40923


- Job description

Accenture’s Finance organization is composed of the best and brightest minds in professional finance. You’ll join other exceptional professionals who deliver the financial services and strategic business partnerships that help drive and sustain profitable growth across all five Accenture businesses—Accenture Strategy, Accenture Consulting, Accenture Digital, Accenture Technology and Accenture Operations. Our more than 5,800 people around the world are incredibly talented, creative, innovative and motivated.
Corporate Functions—including Human Resources, Finance, Legal, Marketing and Communications, and Workplace Solutions--offers the essential expertise that enables our more than 394,000 employees to deliver high performance to our clients. Be the engine that powers Accenture, a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the Fortune 100, and governments around the world.

Position Summary:
The SAS uses functional knowledge in AEE and work experience in T&E to resolve employee/Vendor inquiries. They will also be responsible to resolve calls with a focus on service excellence and professionalism.

Essential Functions of the Job:
1. Serve as a key resource for information on all T&E related queries, processes and procedures (e.g., Vacation balance, Expense clearance, payout etc.)
2. Written and spoken skills in German language.
3. Remain updated with latest Process related updates.
4. Continuously improve call handling skills, systems knowledge, and communications skills
5. Perform any projects/activities assigned by the Team Lead / Manager
Problem Solving/Decision Making:
1. Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
2. Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation.
3. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
4. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
5. Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of calls received from employees
Knowledge and Skills Requirements:
1. Provides clients with accurate and useful guidance on T&E related queries.
2. Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
3. Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
4. Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
5. Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
6. Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration
7. Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps

Other Requirements:
1. Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands.
2. UK shift timings. 9 hours shift between 12PM – 12:AM. Saturday and Sunday fixed off. Pickup and drop facility available with transport jurisdiction.

• You’ll benefit from our network of global communities and collaborativ
1. Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands. 2. UK shift timings. 9 hours shift between 12PM – 12:AM. Saturday and Sunday fixed off. Pickup and drop facility available with transport jurisdiction.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to
Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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