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CN - Strategy - MC – C&C Services– 9

Job Location: Bengaluru

Job Number: 40634


- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
• Develop business case solution architecture and business models for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM or Banking Customer engagement solutions
• Provide expert knowledge on business processes and process modelling related to CRM. CRM process knowledge for Financial Services Industry would be an added advantage
• Act as a mentor or SME for CRM solution design including detailed requirements gathering functional specifications and implementation. Help train other resources in the practice to grow skill base
• Solution Design for functional areas like Customer management Service Request Management Knowledge Management Upsell or Cross Sell Service Dispute Resolution Customer Retention.
• Collect formulate and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them
• Average of 50% travel required .can be more or less depending on each project.
• Should have domain knowledge and experience in BFSI especially in Retail Banking and Wealth Management
• CRM Functional Architect with dedicated 2-8 years of experience in CRM solution or design or implementation and experience in functional solution design
• Experience in multi-disciplinary design involving channels people process policy compliance or controls and technology
• Onsite Client Experience driving key activities like Requirements Gathering and driving solution workshops.
• Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore or offshore
• CRM functional certification like Oracle CRM Microsoft Dynamics etc and digital project experience would be an added advantage
• MBA or equivalent business Management degree from reputed institutions

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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