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CN - Strategy - Knowledge Advisor – SC&O -8

Job Location: Bengaluru

Job Number: 39608


- Job description

Knowledge Management team focuses on strategizing and creating structured accessible reusable and relevant content for Industry or Functional practitioners across Accenture.
Knowledge Advisor should be able to architect knowledge management and delivery strategy for the specific responsibility area via understanding of business strategy and challenges. The individual should focus on ensuring successful execution of content management lifecycle and meeting business relevant KPIs or targets.
Knowledge Advisor is expected to:
• Understand business requirements from “Supply Chain and Operations” practice or offering leads consulting infrastructure and enterprise functions to set strategic needs or goals or priorities for knowledge management and delivery .should have Industry or Function knowledge.

• Operational Excellence with good understanding of "Supply Chain and Operations" functional practice .including sub offerings - Operations and Process Transformation Resource Optimization Sourcing and Procurement Supply Chain.

• Architect knowledge delivery strategy by understanding usage patterns identifying actions to improve search content placement site strategy building awareness of new assets and effective usage of different delivery channels. This also includes identifying goals knowledge gaps developing action plan to address gaps

• Accountable for successful execution of knowledge management lifecycle encompassing curation processes .e.g. collection QA posting retirement and escalations. maintenance and driving usage

• Ensure ongoing insight into pre-sales sales and project delivery
• Identify projects relevant to business needs and receive submissions in real time
• Work with experts .including Offering Planning and Development. to close gaps on existing knowledge that is inaccessible online
• Provide support to address Front Door queries
• Be well-known within the practice as the single point of contact for practitioners to reach out for knowledge related queries and to contribute new knowledge
• Analyze effectiveness of delivery mechanisms by working along with PIandT Data Analytics and Measurement to understand the trends usage patterns etc. and make improvements
• Execute change management and communication plan with practice leadership to foster a culture of content contribution and reuse
• Enable and use champion network to drive knowledge culture .increase reuse and contributions.
• Enable community activities through active participation and content sharing in the community forums
• Supervise and coach Knowledge Curators to deliver practice business objectives
• Conduct talent development for Curators and Administrators
Post Graduate degree in Business Administration .MBA.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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