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CN - Strategy - MC – C&C Services- 11

Job Location: Bengaluru

Job Number: 39370


- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
• Would be responsible for hands on delivery of customer interaction solution (Genesys) and working in all phases of the project delivery.
The position would have a Solution and Delivery focus


• Minimum 1 to 2 years of design and application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing in Genesys 8.x platform.
• Hands on experience in IVR and Routing application development through using Genesys Designer, IRD, Genesys Composer (Preferably in Genesys 8.x SIP framework)
• Experience in Genesys Cloud administration & application development experience using Genesys Designer
• Experience in Genesys Infrastructure (Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys technology infrastructure to automate contact center activities with solution components like Self Service/IVR, Call Routing, CTI, Reporting etc.
Full Time Bachelor’s degree in related field or equivalent experience.

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