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Workplace – Employee transport management.

Job Location: Pune

Job Number: 39278

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- Job description

Be the engine that powers Accenture, a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the FORTUNE 100, and governments around the world. Our Corporate Functions offer the essential expertise that enables our more than 373,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.
Geographic Services is integral to the success of Accenture’s high performance business – bringing together internal services, providers, and infrastructure across the globe to enable our growing employee base to deliver exceptional service to our clients. We collaborate seamlessly to provide first-class, proactive support across all aspects of services and facilities such as travel, procurement, real estate, workplace operations, people mobility and internal shared services.

This role involves managing the employee transportation in terms of compliance and employee safety

Key Responsibilities:

Transport Management:

• Manage and review the overall transport operations
• Monitor and ensuring driver/cab compliance
• Data analytical skills
• Analyze the cab utilization, occupancy and fleet mix
• Meeting the Business SLA in terms of on time arrival/departure of employees
• Interface with other stakeholders (Business and Suppliers) in order to meet all requirements
• Conduct quality assurance checks (Audits) to ensure service standards are being met.
• Supplier and Team management
• Tracking the budgets
• Ensure that Transport operations are compliant from a Policy, Operational, Employee Safety and Statutory perspective
• Track and monitor employee satisfaction levels
Supplier Management
• Track the Governance score and performance of the Suppliers through Monthly Operational Reviews as per the parameters mentioned in the Governance Score card
• Keep a track on Supplier performance by reviewing the availability and deployment of required fleet as per agreement and highlight lapses, service issues and quality related concerns
• Reflect the performance on the scorecard to constructively drive improvement in service levels
• Ensure continuous training sessions are conducted for team members, drivers and security workforce for a better operations delivery
• Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern
Employee Transport Services
• Ensure smooth, safe and timely arrival/departure of cabs
• Ensure the Employee Transport Operations are compliant from a Policy, Employee Safety, and Statutory perspective
• Track and monitor employee satisfaction levels. Take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective
• Track the SRs (Service Request) closely and ensure proper resolution is given to the employees
• Manage any escalations received from Business
• Periodic connects with Business leads and Transport POCs

Client Governance & Audit
• Monthly Dashboard on overall Governance (Compliance and efficiency)
• Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure
• Ensure the team consistently delivers OTA/OTD as per Business SLA
• Ensure BCP situations are managed well
• Proactively highlight any potential risk situations and ensure that the risk is mitigated
• Ensure the team and the fleet in each site are compliant to Accenture standard practice and at the time of inter-facility audit, all the lapses are to be highlighted and fixed

Team Development
• Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will show for their promotion or to be placed in PIP
• Ensure all the team members are given equal opportunity
• Ensure the team members are given soft and core capabilities skills training
• Skip level reviews with the transport team members to understand their concerns and provide proper solution
Other Responsibilities
• Visit each facility in the city on regular intervals and spend the day to understand the ground situation and get a fair understanding of the ground reality
• Meet with direct and extend
Graduate Degree

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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