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CN - Strategy - MC – C&C Services– 9

Job Location: Bengaluru

Job Number: 38939

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- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
• Contact center technology developer specializing in Cisco CVP IVR development and implementation in Cisco
• Understand contact center business requirements and design and build Cisco CVP based IVR applications
• Design, build and unit test applications on the Cisco UCCE Platform
Closely work with application lead and delivery team for successful project implementations..

Experience

• Minimum of 2-5 years of experience in design, development and testing of contact center solutions leveraging Cisco unified communication products like (UCCE, Self Service (CVP IVR), and IVR integration with Host and other third-party systems.
• Must have excellent understanding of Cisco CVP, Java, Webservices integration to build to an end to end IVR application
• Good to have Nuance Speech IVR integration knowledge
Good to have requirements gathering and design expertise of contact center solutions
Bachelor’s degree in related field or equivalent experience

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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