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CN - Strategy - MC – C&C Services- 11

Job Location: Bengaluru

Job Number: 38881


- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
As a RPA SME , the candidate would be responsible for leading client discussions and delivery of RPA projects and working in all phases of the project delivery from discovery to value tracking.


• Should have domain knowledge and at-least one of the experiences in telco industry
• Experience in multi-disciplinary design involving channels, people, process, policy, compliance/controls and technology
• Onsite Client Experience driving key activities like Requirements Gathering and driving solution workshops.
• Extensive experience of hands-on experience in one of the RPA tools: Automation Anywhere or Blueprism (Will be looked at as RPA SME driving projects end to end)
• Experience in Creating a detailed work plan, monitor progress and ensure to meet deadlines across project lifecycle, do risk assessment and resolve conflicts within projects/functional areas
• Experience in Identify business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.
• Experience and ability to conceptualize automation proof of concept and bringing ideas to life through RPA assessment, data analysis (to narrow down on the processes to be automated as part of PoC) and finally operationalize automation with good quality
• Ability to create detailed business case for automation projects and drive stakeholder meetings
• Has been involved in end to end lifecycle of RPA projects from POC -> Discovery -> Design -> Deployment -> Run and Value Tracking
• Good to have
• CRM functional experience
• FS / CMT industry RPA experience
• Customers & Channels process expertise and understanding
• Experience in Assisted automation
• Worked with Bus. stakeholders (Process SMEs, Business Analyst and Technical Architects) - Organize workshop to collect and understand requirements along with System owner /Solution architecture
• Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills
• Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems
• Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution
• Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques
Experience in working in large transformation programs
MBA from reputed institutions(tier 1)

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