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CN - Strategy - MC - Resources – Utilities - 9

Job Location: Mumbai

Job Number: 38609


- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
• Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
• Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
• Map requirements with product functionality and define an optimum solution approach for the client context.
• Identify opportunities by farming existing relationships and growing new networks
• To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance

• 3+ years’ experience of working with Utilities Customer Solutions (CIS/CRM)
• 5+ years’ experience in Utilities industry
• To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.
• To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex CIS, billing and metering initiatives and integrate customer solutions to meet changing business and challenges and regulations
• Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
• Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.
• Work requires travel to client site for project work across geographies
MBA, Relevant accreditation for Utilities industry

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