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CN - Strategy - MC - Resources – Utilities - 9

Job Location: Mumbai

Job Number: 38609

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- Job description

About Capability Network:
If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Key responsibilities of the role:
• Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.
• Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.
• Map requirements with product functionality and define an optimum solution approach for the client context.
• Identify opportunities by farming existing relationships and growing new networks
• To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance

Experience:
• 3+ years’ experience of working with Utilities Customer Solutions (CIS/CRM)
• 5+ years’ experience in Utilities industry
• To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.
• To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex CIS, billing and metering initiatives and integrate customer solutions to meet changing business and challenges and regulations
• Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
• Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.
• Work requires travel to client site for project work across geographies
MBA, Relevant accreditation for Utilities industry

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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