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Resources consulting practices content management specialist

Job Location: Gurugram

Job Number: 38423


- Job description

Be the engine that powers Accenture a $31 billion company that provides consulting and outsourcing services to more than 40 industries--including 94 of the FORTUNE 100 and governments around the world. Our Corporate Functions offer the essential expertise that enables our more than 373000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.
Geographic Services is integral to the success of Accenture’s high performance business – bringing together internal services providers and infrastructure across the globe to enable our growing employee base to deliver exceptional service to our clients. We collaborate seamlessly to provide first-class proactive support across all aspects of services and facilities such as travel procurement real estate workplace operations people mobility and internal shared services.
Role Outline
Industry Content Management team focuses on creating structured accessible reusable and relevant content for the industry practitioners across Accenture. The Industry Content Management Specialist assesses current state of existing content .includes looking at usage satisfaction age relevance etc.. and defines action plan to address content gaps .e.g. harvest or develop.. The Specialist also supports the Industry Content Management Lead in comparing current state to content priorities and in comparing current state to expected usage for strategic content.
The Industry Content Management Specialist is expected to:
• Help assess current state of existing content. .Includes looking at usage satisfaction age relevance etc..
• Define action plan to address content gaps by harvesting
• Check on New Wins or SAP Report for possible Engagement Harvesting opportunities
• Follow up with Engagement contacts for relevant information
• Determine key assets that need to be extracted from identified projects and understand Accenture Intellectual Property Policy for Business Services Offerings and knowledge assets
• Maintain pages developed for the practice professional communities offering sites training pages to ensure latest content is found on the site. Work with key stakeholders .Professional Community leads Marketing team LandTD etc.. for key updates and identify new content that needs to be highlighted on the sites.
• Analyze metrics identify trends in data and recommend next step .page views search data….
Key Responsibilities
Value Creator • Assess current state of existing content. .Includes looking at usage satisfaction age are people using it etc..
• Define action plan to address content gaps .e.g. harvest.
• Creates structured accessible usable and relevant content
• Design pages for the practice offering sites training pages .Consider developing central team with senior design skills.
• Identifies Priority Engagements for harvesting from New Wins or SAP Report and follows up with engagement contacts
Business Operator • Ability to work closely with Industry Content Management Lead and internal stakeholders in a dynamic and fast-paced environment requiring the individual to manage simultaneously several tasks while paying attention to detail and quality
• Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders
• Strategizes according to the metrics and results analysis
• Ensures transparency of contents created
• Promotes reuse of relevant key knowledge assets for the industry
People Developer • Ability or experience in leading a team of 1-2
• Shares best practices insights and expertise with others
Qualifications and Experience
Education Post Graduate degree in Business Administration .MBA. is preferred
Work Experience • 6-8 years of overall experience in Content or Knowledge Management and or or Program Management
• Ability to develop and maintain successful working relationships with internal stakeholders and be viewed as a subject expert whose opinion is sought where necessary
• Experience in or exposure to the Public Service .Government sector. or Resources industries or consulting roles a plus
• Excellent standard of written and spoken English
Skills Required • Strong understanding of MS Office Suite .especially PowerPoint and Excel.
• Strong interpersonal and communicatio
Post Graduate degree in Business Administration .MBA. is preferred

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