Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :SW/Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Bengaluru
- Must Have Skills :Cloud Infrastructure,Service Desk Management
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : 1:Ensure 24X7 monitoring of network/server/backup/compute applications 2: Immediate involvement of vendor, L2 team, Incident Management team during major incidents 3: Weekly call with customer and vendor to be attended to discuss the ongoing issues, challenges SOP preparation 4: Proactively identify the issues in monitoring and fix it by involving Tools team 5: SLA to be maintained as per defined target 6:Monitoring mailbox and timely response to emails from customer and vendor
- Technical Experience : 1: 5 years of exp in IT field 2: work exp in anyone of the ticketing tool monitoring tool is must 3:ITIL Foundation certificate, CCNA, MCSE, AWS Certification will be an advantage 4: Good knowledge of backup, storage, compute, cloud applications 5: Should be flexible for 24 X 7 support
- Professional Attributes : 1: Effectively communicate/escalation to customer/senior management in Accenture 2: In depth knowledge of monitoring tool and ensure 24X7 monitoring of network/server/backup/compute applications 3:Overall control of each shift in terms of no of tickets handled by team, their SLA, quality of the
- Educational Qualification : 1: Bachelors degree of education 2: Fluent English in verbal written is required
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