Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :SW/Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :11
- Work Experience :2.5-4 years
- Work location :Bengaluru
- Must Have Skills :Microsoft SQL Server Database Administration
- Good To Have Skills :MySQL Database Administration
- Job Requirements :
- Key Responsibilities : 1-Liaising with the customer technical representatives 2-Provide recommendations to client on deployment of new features 3-Create and Manage requests on ITSM tool 4-Provide training and mentor existing team and new hires 5-Client escalation management, stake holder management 6-Implement the changes as applicable, test the changes and handover to customer 7-Database Technology operations management
- Technical Experience : 1-Should have 2 years of experience in DB operational support 2-Should have supported SQL,MySQL MongoDB DB deployments 3-Should have experience performing Database transitions / transformation 4-Excellent troubleshooting skills on SQL,MySQL,MongoDB Document DB 5-HA configuration troubleshooting Instance Load balancing,cluster maintenance 6-Create,delete,modify logical schemas,troubleshoot data deadlock 7-Trouble shooting HA issues,design level suggestions 8-Performance Tuning,Database patching
- Professional Attributes : 1-Excellent Written and Verbal Communication 2-Flexible to work in 24x7 Shifts 3-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
- Educational Qualification : BE or any other graduation
- Additional Information : Good To have Certification on SQL, MySQL MongoDB
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