Accenture | Let there be change
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- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :9
- Work Experience :6-8 years
- Work location :Bengaluru
- Must Have Skills :Microsoft Windows Intune
- Good To Have Skills :Microsoft Endpoint Configuration Manager
- Job Requirements :
- Key Responsibilities : 1 Good Knowledge on MDM / Microsoft Intune 2 The primary responsibility for a Hypercare is to provide user suppprt for MDM and MAM deployment/migration for Android, iOS devices 3 The Hypercare Engineer will work in coordination with the customer Service desk and deal directly with customer pre, and post deployment issues 4 The engineer has to keep track of all issues related to deployment and migration 5 Engineer must identify and resolve deployment related issues and maintain the accuracy
- Technical Experience : 1 Experience in MDM domain or Mobile Landscape covering Client/ Server, Security, Applications 2 Experience with applications for hand-held devices such as Android, iPhone, Blackberry, Windows Phone8 3 Extensive experience of MDM, Intune, AIP,ATP 4 Good Exposure to Mobility tools and technologies as below 5 MDM Solutions On-Premise / Cloud Hosted : MobileIron, Airwatch, Good for Enterprise, 6 Strong knowledge of: any Windows OS, Mobile device OS, Client/Server and understanding of Cloud services
- Professional Attributes : 1 Provide exceptional customer support at troubleshooting and operations 2 Experience in diagnosing and troubleshooting system, application and network related issues 3 Demonstrable experience of incident and problem management 4 Excellent customer facing communications skills verbal and written co
- Educational Qualification : BE B Tech or equivalent
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