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- Project Role :Cloud Operations Administrator
- Project Role Description :Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
- Management Level :10
- Work Experience :4-6 years
- Work location :Bengaluru
- Must Have Skills :Unified Communication and Collaboration Operations
- Good To Have Skills :Cloud Infrastructure
- Job Requirements :
- Key Responsibilities : A:Central Helpdesk 24/7 manned support B:Monitoring Incident Management Tickets follow up with users for closure C:Carry out Simple Scripted MADC L1 tasks D:On event of outage open Troubleshooting bridge and invite defined DL until L2/L3 team intervention E:On event of outage open Cisco Remote TAC ticket and share with L2/L3 Team F:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group G: Share Issue description test results
- Technical Experience : A:Strong understanding of Detailed telephony, VoIP signaling standards and telecommunications protocols B:Preferable some Hands-on experience on Telephony or Industry standard PBXs, CUCM C:Must know IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP, Hunt group, Unity, D:System Handler, Auto Attendant , Call routing , Cube, dial peers , E911, IVR , Detailed QoS, SBC V-Gateways, IMP, Extension Mobility , Call Admission Control , ILS , Network Basics, SRST , Global Dialplan
- Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
- Educational Qualification : 15 years of full time education
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