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- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :9
- Work Experience :6-8 years
- Work location :Bengaluru
- Must Have Skills :Enterprise Network Operations
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : -Genesys Pure cloud solutions development, Configuration, and support -Responsible for handling day-to-day contact center operations, requirements, and issues -Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform -Good understanding of Genesys cloud recording and storage solutions -Troubleshoot and provide timely resolutions to production support issues -Review code and provide feedback relative to best practices
- Technical Experience : -Sound technical knowledge and hands-on experience on Genesys Cloud solutions -Implementation and maintenance of the Genesys Cloud solutions -Ability to solve complex technical issues within the Contact Center technology environment -Thorough knowledge and well versed with Genesys Cloud application -Extensive experience in resolving contact center related issues -Knowledge of IVR, routing and reporting concepts including monitoring tools
- Professional Attributes : -Minimum 5 years of hands-on experience on contact center solutions -Experience in implementing and managing complex contact center solutions -Good understanding of procedures, application, and concepts within own subject area and understanding them in the context of the business
- Educational Qualification : Education: Related Bachelors degree or equivalent experience
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