Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :Microsoft Endpoint Configuration Manager
  • Good To Have Skills :Microsoft Windows Desktop Management,Windows PowerShell
  • Job Requirements :

    • Key Responsibilities : 1 Work on In- place upgrade strategies on Win 10 based on Microsoft release 2 Supports the development and verification of test methods in support of SOE 3 Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan 4 Monitor the SNOW ticket queues, troubleshoot and resolve tickets 5 Responsible for deploying of SCCM with CO management 6 Create Low-Level Design and Technical Documents

    • Technical Experience : 1 Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems 2 Should be good in troubleshooting SCCM client installation, software distribution, remote control, and other SCCM issues 3 Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities 4 Remote support engineers work with different technology systems

    • Professional Attributes : 1 Good Verbal and written communication skills 2 ITIL Certified, Azure certified 3 Good Knowledge on MS tools

    • Educational Qualification : 1 Graduation in any stream
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Qualifications

15 years of full time education

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Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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