Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :Cloud Advisory
- Project Role Description :Implement scalable, high performance hosting solutions using Cloud Technologies. Identify business requirements and corresponding cloud based solutions. Plan and deliver legacy infrastructure transformation and migration to drive next-generation business outcomes.
- Management Level :10
- Work Experience :4-6 years
- Work location :Bengaluru
- Must Have Skills :Infrastructure Service Management
- Good To Have Skills :No Function Specialization
- Job Requirements :
- Key Responsibilities : A Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly B Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and a reduction in cost C Point of contact for the Service Management team for the transition of new clients / enhancements to existing services
- Technical Experience : A Experience in Incident, Problem, Change Configuration Management B Solid experience in reporting using excel and must have proficiency in advanced excel features like Macros etc C Experience to identify incident trends, manage from identifying root cause through driving identified action items to closure Effective problem management D Experience in handling the CAB
- Professional Attributes : A Good Verbal and Written Communication Skills B Ability to co-ordinate with multiple teams across all domains C Strong data point analytical and team work D Effective in building close working relationships with others
- Educational Qualification : 15 Years of Full Time Education
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