•Conduct training for new hires and recurrent training for employees in the areas of customer orientation, new products or processes, systems or tools used, etc.. This includes domain specific topics relevant to the existing Procurement BPO deals. This should reflect the Standard Delivery Solutions platform: )
Please refer to the list of skills under “SKILLS REQUIRED” to effectively meet the above needs.
•Undertake regular assessments of training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available.
•Interface with Global Procurement Leads to ensure relevant sessions / programs are conducted on a monthly basis.
•Teach / train basic and advanced Project Management concepts. Provide consistent and reliable coaching and feedback, as the requested.
• Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements) through market research and analysis, and circulate requirements and relevant information to the organization / Leadership as appropriate.
• Other Training related areas under the scope of accountabilities include -
i. Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
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