Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Bengaluru
  • Must Have Skills :Dynatrace Administration
  • Good To Have Skills :Infrastructure Service Management
  • Job Requirements :

    • Key Responsibilities : 1 Install and configure dynatrace mgmt 2 Config automatic alerts in Dynatrace 3 Integrate with LDAP and manage access 4 Responsible for the health of the APM monitoring environment for Dynatrace globally 5 Responsible for Adm, Maintenance n Support of large Dynatrace Appmon UEM production and test environment 6 Very good Troubleshooting Analytical skills 7 Admin tasks in Matomo Configuring Matomo for log analytics, monitoring and custom reporting

    • Technical Experience : a Well experienced various APM tools, Dynatrace Monitoring tool Design and Architecting b RUM, application dashboard configuration and Integration check and basic troubleshooting c Troubleshoot of reports and dashboard data if any issue for missing data into reports and dashboards d Understanding for DevOps tools and monitoring for containerization solution e Understanding on Cloud based solution and platform like AWS, Azure f Experience with cloud and big data technologies is an advantage

    • Professional Attributes : 1 Able to prioritize and execute tasks in a high-pressure environment 2 Experience working in a team-oriented, collaborative environment 3 Should be able to initial level of trouble shootings 4 Flexible to work in 247 environment

    • Educational Qualification : As per Accenture standard

    • Additional Information : Flexible to work in 247 environment Good communication, presentation, technical documentation
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Qualifications

15 years of full time education

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