Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role :Service Manager
  • Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Bengaluru
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : A: To Provide L2 or L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B:Monitor Auto Alerts in MAP or Ping Plotter or monitoring tools and alert the teams accordingly and notify the group, daily checklist C:Accountable Lead to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D:Leading Escalation on any burning issues coming to project DL based on users concerns and key words or reminders

    • Technical Experience : A: A good level of knowledge in ITIL service management framework B: Understanding and knowledge of all processes and frameworks C: Understanding of external and internal stakeholders and corresponding escalation matrix D: Ability to work under pressure, with minimal direction E: Ability to work effectively in a team and manage a team F: Ability to drive and manage activities within the team and drive and manage activities across other vendors

    • Professional Attributes : a-Proven success in contributing to a team-oriented environment b-Ability to work creatively and analytically in a problem-solving environment c-Desire to work in an information systems environment d-Excellent leadership, Good verbal and written communication and interpersonal skills

    • Educational Qualification : Bachelors Degree

    • Additional Information : Flexible to work in 24/7 environment
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Qualifications

15 years of full time education

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