Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Gurugram
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails and chats 2 Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process

    • Technical Experience : 1 Incident management and usage of ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to 2 yrs of experience 4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customers

    • Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette 2 Good problem solving and analytical skills 3 Excellent customer service skills

    • Educational Qualification : Bachelors degree or 3-yr diploma

    • Additional Information : 1 24x7 roster 2 Weekly offs based on roster 3 Good to have ITIL


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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