Accenture | Let there be change
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- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :11
- Work Experience :2.5-4 years
- Work location :Kolkata
- Must Have Skills :Microsoft Windows Server Administration
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : 1, To manage and Maintain Client VMWare infrastructure, Datacenter operation 2, Prepare and Perform daily infra health checks and report any issues 3, Maintain Server Security with updated AV definitions and Monthly Patching 4, Co-ordinate with Vendors for any Hardware or OS related issue 5, Follow ITIL process for management of Incident, Service Requests, Change and Problems 6, Involve and represent technically during a Major incident P2/P1 7, Able to communicate with cross towers
- Technical Experience : 1, Sound knowledge Hands-on Experience in VMware/Hyper-V/Citrix/RDS/WINDOWS v60, v70, v75 Installation, Configuration and upgradation administration on Windows and Windows environments 2, Excellent knowledge on DRS, vMotion, SV motion, Storage Concepts, File structure, VMFS 50, 60 3, Understanding of Disaster Recovery solution like SRM, Zerto etc 4, Should aware of system monitoring tools like Splunk, VMWare vROPS or any similar tools 5, Should have handled Server Hardwares like DELL, HP, IBM
- Professional Attributes : 1, Hands on delivery in a client facing environment Preferably for Global Client Management 2, Good communication skill both written and verbal with exceptional attention to detail, documentation, and organizational skills required 3, Must aware of ITIL Process and its lifecycle
- Educational Qualification : 1, 15 Years full time education
- Additional Information : 1, P2V, V2V and P2P migrations using VMware Converter 2, Basic understanding of Citrix VDI and RDS
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