Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value

www.accenture.com

  • Project Role : Cloud Services Operations
  • Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level : 8
  • Work Experience : 8-10 years
  • Work Location : Bengaluru
  • Must Have Skills : Servicenow Tools Administration
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : -Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow b-ServiceNow platform development c-ServiceNow application d-Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow e-Applies innovative technical solutions to business and the application processes

    • Technical Experience : -Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc b-Minimum 6 years of experience with Service-Now Worked on Service Now applications scoped and global applicationsWorked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR, CSM

    • Professional Attributes : -Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum

    • Educational Qualification : -Bachelors Degree in Computer Science, IT, Engineering, or related field


  • Qualifications

    15 years of full time education

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    Accenture is committed to providing veteran employment opportunities to our service men and women.

    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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