Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
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www.accenture.com

  • Project Role : Cloud Services Operations
  • Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work Location : Bengaluru
  • Must Have Skills : Microsoft Exchange
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : - Work as an SME and help the team on technical issues - Regular Interaction with client and provide summary/report of issues and achievements - Ensure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalations - Assist in Tier 2/3 support activities for production operations - Lead technical projects through design, build, test and deploy phases - Ensure that any scheduled downtime on production server

    • Technical Experience : - Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment - Must needed Tools: Exchange On-Premise 2010/2013/2016 and AAD Connect - Work with third-party vendors / professional services and in-house developers as necessary - Well versed with security aspects and maintain system security as per industry standards

    • Professional Attributes : a Should have experience in team management b Review and recommend improvements within existing technical environment c Strong ITIL Process knowledge d Strong analytical, troubleshooting and problem-solving skills

    • Educational Qualification : a Higher Level Qualification in a technical subject is desirable b Any Microsoft Certification


  • Qualifications

    15 years of full time education

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    Accenture is committed to providing veteran employment opportunities to our service men and women.

    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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