ServiceNow IT Operations Management SW/Application Tech Support Practitioner
Bengaluru
JOB NO. 291792
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
- Project Role :SW/Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :8
- Work Experience :8-10 years
- Work location :Bengaluru
- Must Have Skills :ServiceNow IT Operations Management
- Good To Have Skills :Servicenow Tools Administration
- Job Requirements :
- Key Responsibilities : Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow b-ServiceNow platform development c-ServiceNow application d-Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow e-Applies innovative technical solutions to business and the application processes
- Technical Experience : Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc b-Minimum 4 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM
- Professional Attributes : Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
- Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field
- Additional Information : Mandatory:Certified System Administrator and Certified Implementation Specialist b-ITIL Certified
Qualifications
15 years of full time education
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