Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture | Let there be change
We embrace change to create 360-degree value

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work Location : Pune
  • Must Have Skills : Network Infrastructure
  • Good To Have Skills : Enterprise Network Operations
  • Job Requirements :

    • Key Responsibilities : 1 To perform incident resolution/complex change activities/service requests on Security platform Cisco ASA/Firepower/Check Point/Palo Alto Firewall, F5 load-balancer, Proxies and Cisco IronPort 2 Effectively communicate with client stakeholders in regular meetings and incident bridges 3 Operate in 24 x 7 rotational shifts

    • Technical Experience : 4 5 years of dedicated experience, Cisco ASA 55xx series 8x and 9x, Check Point and Palo Alto Firewalls/Panorama, Cisco ISE , Cisco ESA/IronPort , BIG IP F5 5 Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems 6 Responsible for implementation, installation, configuration support operations 7 Working with multiple clients handling level 3 support 8 Knowledge and understanding on proxies like Sophos and BlueCoat Proxies SG /PAC file architecture

    • Professional Attributes : 1 Ability to independently operate with minimal technical supervision 2 Excellent spoken written communication skill to articulate technical parameters to internal external stake holders 3 Ability to effectively collaborate with service management functions other adjacent domains

    • Educational Qualification : BE/B Tech / Bsc

    • Additional Information : 1 CCNP Security 2 Check Point Certified Security Administrator/ Expert CCSA 3 F5 101-201 4 Blue Coat

  • Qualifications

    15 years of full time education

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    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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