Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : A:Accountable Lead - to Provide L2/L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group, daily checklist C:Accountable Lead to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D:Leading Escalation on any burning issues coming to project DL based on users concerns and key words /reminders
- Technical Experience : A:Strong understanding of Detailed telephony Infra, VoIP signaling standards and telecommunications protocols B:Must have Hands-on experience on Telephony or Industry standard PBXs, CUCM, IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP/MGCP/H323, hunt group, dial peer pattern , Global Dial Plan , Translation pattern/profile/rule , Unity Voice Mail, CTI, CRM IVR Integration, CVP, VXML, Cube, SBC, SIP Proxy C:Detailed knowledge on QoS, SBC V-Gateways, Network Basics, Expressway
- Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
- Educational Qualification : 15 years of full time education
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.