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Operations Manager

Job Location: Mumbai

Job Number: 2821

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- Job description

ACCOUNTABILITIES AnswerableorLiable for success
Directs assigned operations of Ops Control Team’s verticalsorTeams.
Lead assigned operations of Ops Control Team’s verticalsorTeams including communication of strategy, allocation of resources, mentoring, performance and human resources practices
Ensure employee morale and retention
Meet or exceed objectives as defined in the contractual obligations with the client.
Leverage resources available within Accenture as a whole to ensure delivery is time bound of the highest standards
Liaise with other functions to mitigate risks to Service Delivery
Ensure efficient communication across and levels and stake holders

RESPONSIBILITIES Tasks, functions, deliverables, etc.
Serve as the primary client contact for Service Level or other contracted Metrics and take responsibility for issue resolution
Monitor forecasted and actual Service Levels proactively and reactively using levers at disposal
Work with other functions to ensure delivery
Escalation point for all verticals
Red Flag any issues to Accenture management
Serve as lead point of contact for the client and the vendors
Any graduate or Post Graduate

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