Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : - ITSM Reporting -Pull reports from ServiceNow on a scheduled and requested basis -Accurately analyze and collect data for various types of business reports -Create business reports that provide insight into key data points -Examine data reports to locate and resolve any mistakes -Communicate the results of data analysis in written and verbal form -Evaluate the automated reports and dashboards and provide recommendations for future improvements Prepare ad hoc Reports as requested Values-Based
- Technical Experience : -Advanced knowledge of Excel and Powerpoint -Advanced knowledge of ServiceNow Reporting and -Dashboards specifically and Tableau -Good communication and interpersonal skill, able to build good working relationship internal and external Strong written and verbal communication skills to effectively relate data to coworkers -Ability to take initiative and work independently -Good English skill both in reading and writing -Analytical skills that allow for the development of data-driven reports
- Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
- Educational Qualification : Bachelors degree ITIL V3/V4 Foundation certified
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.